Cancellation Policy

1. General Cancellation Rules

• Cancellation terms depend on the booking type, provider policy, and time remaining before check-in/event start.
• To be eligible for applicable refunds, cancellations must be made through GoBeLives official channels.
• Charges may apply based on the policy accepted during checkout.

2. Hotel Booking Cancellations

• Flexible bookings may allow free cancellation within a specified period.
• Moderate and strict bookings may include partial refund or fixed cancellation charges.
• Non-refundable rates are generally not eligible for cancellation refunds.

3. Packages and Activities Cancellations

• Cancellation windows vary by package and vendor terms shown at booking time.
• Requests made close to the start time may be non-refundable.
• Any third-party charges, permit costs, or already-booked inclusions may be deducted.

4. Event Cancellations

• Event tickets are typically non-cancellable unless explicitly stated otherwise.
• If the organizer cancels or reschedules the event, eligible options may include credit or refund.
• Platform or convenience fees may remain non-refundable unless legally required.

5. No-Show and Partial Use

• No-shows are treated as completed bookings and are usually non-refundable.
• Early checkout, late arrival, or partially used services are generally not refundable.
• Unused components after service start may not be eligible for compensation.

6. Provider or Platform-Initiated Cancellation

• If a host, vendor, or organizer cancels a confirmed booking, GoBeLives will assist with alternatives or refund as applicable.
• If booking details are materially inaccurate, support may review for fair resolution.
• Refund timelines depend on payment provider processing cycles.

7. How to Cancel

• Go to your booking details and select the cancellation option, if available.
• Review the cancellation summary before confirming your request.
• For assistance, contact support with your booking reference.

8. Exceptional Circumstances

• Serious medical emergencies, natural disasters, or government restrictions may be reviewed case-by-case.
• Valid documents may be required before a final decision.
• Outcome is subject to legal obligations, partner policy, and verification.

Cancellation Support

For cancellation requests or help, include your booking reference and email us at gobelives@gmail.com.